Cancellations & Refunds

A booked consultation can be cancelled or moved from your account, or by writing to us. The earlier you tell us, the easier it is to give the slot to someone else and to find you another time.

If we cancel a consultation, or an astrologer cannot attend, we will always offer you another time or another astrologer — and you may ask for a refund instead.

Refund requests are considered individually, on the facts of what happened. Write to us with your registered email and what went wrong, and we will look into it and come back to you.

Where a refund is approved, it is returned to the original payment method. Once we release it, the time it takes to appear depends on your bank or card issuer, and is typically within five to seven working days.

Plans do not renew automatically — you pay each cycle you choose to continue, and you are never charged again after your paid period ends unless you pay for a new one.

Questions belong to the month they were bought in and do not carry forward to the next month.

Write to saarthi@achosenson.com from your registered email address, or raise it from the support section of your account. We reply Monday to Saturday, 10:00 – 19:00 IST.